FAQ

You can place an order 24 hours a day, 7 days a week via our webshop.

Prefer to speak to one of our employees? Our account managers are available on workdays from 9 am to 5:30 pm via +31 (0) 20 - 632 56 76.

To change or cancel your order, contact one of our account managers. They are available on workdays from 9 am to 5:30 pm via +31 (0) 20 - 632 56 76. Once the order is delivered, it is not possible to change or cancel it.

The delivery time of your order depends on the following factors:

  • Availability
    The stock level is stated next to the item on the webshop. Is the product out of stock? Then take a delivery time of + /- 8 weeks into account.

  • Shipping type
    A pallet shipment can take longer than a standard package shipment.

  • Delivery address
    Take an extended shipping time into account if the delivery address is outside the Benelux.

For questions about an open delivery you can contact our customer service on workdays from 9 am to 5:30 pm on telephone number +31 (0) 20 - 632 56 76 or by email at info@karsten.nl.


Orders with an order value above € 500 are delivered free of charge.
For orders with an order value lower than € 500, shipping and possible order costs are charged.

- Pallet delivery (european pallet):
The Netherlands: € 40
Belgium: € 65
Germany: € 160 (on average)
France: € 200 (on average)

- Cardboard box delivery:
Benelux, Germany & France: € 20
Other countries: € 45

In the case of a partial delivery, one-off shipping costs will be charged on top of the total value of the order.

Contact one of our account managers to discuss the options for drop shipping. Our account managers can be reached on workdays from 9 am to 5:30 pm via +31 (0) 20 - 632 56 76.

For questions about delivery times you can contact our customer service on workdays from 9 am to 5:30 pm on telephone number +31 (0) 20 - 632 56 76 or by email at info@karsten.nl.

For questions about incorrect delivery, you can contact our customer service on workdays from 9 am to 5:30 pm on telephone number +31 (0) 20 - 632 56 76 or by email at info@karsten.nl.

Unfortunately, it is not possible to pick up orders with an order value below € 500 yourself. We work with an automated ordering system that only communicates with our warehouse and carrier (s).


For orders with an order value above € 500, it is possible to pick up the order yourself. Depending on the product, the collection address is in Enkhuizen or Molenaarsgraaf. Please state that you want to pick up the order yourself when placing the order in our webshop. We will contact you about the pick-up address and further details.

In the event of a technical defect in the product (a manufacturing defect), it is possible to return the order in consultation with the account manager. For this, contact your account manager. Our account managers are available on workdays from 9 am to 5:30 pm via +31 (0) 20 - 632 56 76.

In the case of a commercial cause, such as a wrongly ordered product or the wrong quantity of products, it is not possible to return your order.

Products that are tailor-made or ordered explicitly at your request cannot be returned.

Unfortunately it is not possible to exchange your received products.
  • Betaling op factuur
  • IDeal bankbetaling
  • Mastercard en Visa
  • Paypal

The first order from a new customer can only be paid in advance.
For returning customers, the payment term is 30 days.

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