Return Information  


Your order has been processed with the greatest care. If in your opinion something is not right, then you have the right to return the product.

Return shipments 
You can return the order to us within 14 days after you received the order. You will be credited the full order amount after the returned product has been processed. The costs of the return shipment to Karsten International are for your own account. If you use this right of withdrawal, we ask you to return the product to Karsten International with all accessories and in the original condition and packaging. You can contact us at info@karsten.nl or call +31 (0) 20 - 632 56 76. Please complete the return form and add it to the return shipment.

Exchange product? 
Do you want to exchange the product? That’s not a problem! All you have to do is send an e-mail to info@karsten.nl or call +31 (0) 20 - 632 56 76 to inform us. Please remember that you bear the costs for returning the product and that you should include the Exchange Form with your return shipment.

Filled in the wrong delivery address?
Did you accidentally enter an incorrect delivery address? Please contact us by telephone on +31 (0) 20 - 632 56 76 as soon as possible. We will try to change the delivery address.

Return address
Send your return in sturdy and weatherproof packaging to:

Karsten International
Attn. Returns department
Overschiestraat 63 – 5
1065 XD Amsterdam
The Netherlands

Credit
We credit your account as soon as possible after receiving the product and the Return Form, which won’t be later than 14 days. We may charge costs for products that have been returned damaged. We will only take these charges into account if the damage is a consequence of using the goods, which goes beyond what is necessary to determine the nature, characteristics and functioning of the goods.

Contact
Do you have a question, complaint, comment or suggestion? Please contact us by e-mail at info@karsten.nl or call +31 (0) 20 - 632 56 76 and mention the article and/or order number.


Return Form 

 
Complete the return form below and add it to your return shipment. Ask the mail order company for a Track&Trace certificate so you can prove that the shipment was actually sent to us.

Name:
E-mail:
Phone:
Order number:
Date:
Item(s) return: 
 
 

IBAN bank account:

Name of account holder:

Reason for return:


Exchange Form

 
Fill in the exchange form below and add it to your return shipment. Ask the mail order company for a Track&Trace certificate so you can prove that the shipment has been returned to us.

Name:
E-mail:
Phone:
Order number:
Date:
Exchange item(s): 
 
 

IBAN bank account:
Name of account holder:
Reason for exchange:


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